Monday, October 11, 2010

Dear Nissan,

Last week I was driving my 2006 Nissan Xterra from Phoenix to Salt Lake City. The roads were wet due to rainy weather. I hydroplaned and flipped the car on the highway.

Unfortunately, my Xterra was totaled. This is quite sad to me because I just purchased it this summer and it is an amazing vehicle. While the truck is completely busted up, I am not. I miraculously walked away from the wreck without a scratch. I have a sore back from the impact, and the ordeal has been emotional, but I will be forever grateful for the safety my truck offered me.

When I called my mom to tell her the Xterra was totaled, she commented that it gave its life for me. That sounds dramatic, but it really is true.

Thank you, Nissan, for building a car that protected my life when I needed it. I probably won't be able to buy another Xterra right now for financial reasons, but I would recommend it to anyone. I hope someday to be able to afford another one. I'll miss it dearly, but I'm grateful that I'm okay.

This form won't allow me to attach a picture, but I really wish you could see the car. You would understand what I mean.

Thanks again, Nissan!

Warm Regards,
Michelle Cole

Nissan's delightful response:

Dear Michelle Cole:

Nissan North America Inc. would like to thank you for taking the time to write and commend the design and safety features of your 2006 Nissan Xterra.

While we regret the circumstances that prompted your letter, we are pleased that your helped in preventing any serious injury. Nissan is committed to designing and building vehicles that incorporate our customers' needs for styling, performance, quality and safety in every Nissan vehicle.

Thank you again for contacting Nissan and allowing us the opportunity to be of some assistance. We are committed to maintain the highest standards in our vehicles and customer satisfaction.

Nissan North America Inc.