Tuesday, September 21, 2010
Saturday, September 11, 2010
Wednesday, September 1, 2010
Dear AT&T Park,
On Sunday, May 30, 2010 we attended a baseball game at AT&T Park. The Giants played the Arizona Diamondbacks, who suffered an embarrassing loss due to the fact that their bullpen and pitching staff completely suck at life. Since we live in Arizona, this was particularly sad for us.
Anyway, we thought we should write you to share some feedback we have about our experience. First of all, the ballpark is absolutely beautiful! We were quite impressed by the stunning ocean views and overall cleanliness of the facility. After a seemingly endless quest to find good food on our way to the field, we found a lovely sports bar with delicious steak fries. We approached the ticket booth hoping to find decent seats at a good price. The attendant, Doug, who is from Woodridge, VA hooked us up with awesome seats! He was very friendly, and we felt immediately at home.
Once we got to the right concourse, we walked out toward the field to see if we could find our seats. A delightful usher named Harley asked us if we wanted our picture taken in front of the field. Given that we had never been to AT&T Park before, we were excited that he was so eager to help us. He took our picture and promptly directed us to the correct section.
Overall, our experience at AT&T Park was quite delightful. We really enjoyed the hospitality of the staff, and the park was clean and beautiful. We were also impressed by the variety of food options, and wished Chase Field in Phoenix had as many options. Our only complaint is lack of signage. As new patrons to the field, it was nearly impossible to find our seats without asking people where we were going, and once we did get to our section, the only identifiable signage were the little numbers on the chairs. We suggest section numbers be painted on the floor and section numbers appropriately indicated on overhanging signs. It was also difficult to find the correct concourse, so signs indicating where stairs and ramps are would also be beneficial.
We would also like to express our feelings about Giants fans. The crowd was amazing, and Giants fans are clearly loyal to their team. The game was sold out, and we had a lovely experience visiting with patrons and staff.
Thanks, AT&T Park, for being there for us, and for making our visit to San Francisco memorable. We will definitely be back.
Michelle Cole & Shuana Kinghorn
Their response (Rick, I don't think you really read my letter)
Thank you for writing.
Thank you for your kind words, and thoughtful comments.
Dear Southwest Airlines,
On the afternoon of May 8, 2010, it became necessary to change my flight from my original destination of Salt Lake City, UT. I was supposed to fly there to see a boy, but he got cold feet, which is beside the point. I decided to take a trip with one of my friends instead. And that's where the trouble began.
My friend and I are faithful fans of two things: Atlanta Braves baseball and really good BBQ. For this reason we decided to look into taking a trip to Atlanta to satisfy our craving for both of these things. Since I had already purchased tickets to Salt Lake City, we needed to fly Southwest, but unfortunately you do not fly to Atlanta, nor anywhere near it. In fact, as I'm sure you're aware, you don't fly to Georgia at all.
We ended up going to San Francisco, which was quite lovely. We did still end up going to a baseball game, which, while quite enjoyable, did result in some anger due to the poor performance of the Diamondbacks closing pitcher, Chad Qualls, who is horrible. Had we been able to go to Atlanta, we could have seen our favorite team. Hopefully this would have gone well, but even if it didn't, we could at least have consoled ourselves by consuming some delicious southern BBQ or perhaps a few Georgia peaches.
My point is, I think it would be greatly beneficial if you could add Atlanta as an available destination. I enjoy flying Southwest, and would prefer the option for rewards points on all of my trips; however, due to this specific issue, I will be forced to frequent some other airline if I want to see Chipper Jones play in ATL before he retires.
Thank you so much for your consideration in this matter. If you could at least recommend some good BBQ in destinations available via Southwest Airlines, that would be greatly appreciated as a consolation.
We appreciate your interest in having Southwest Airlines bring our low fares and friendly faces to Atlanta, GA. Whether or not it will join our ranks remains to be seen, but, if it can generate the volume of local Customer traffic that is essential for sustaining our presence, we will consider it as we are always reevaluating ways to maximize our flight schedule. In the meantime, we will let our Schedule Planning Leadership know of your wishes.
Lyric, Southwest Airlines