On September 21, 2010, I wrote you inquiring about a Chipotle rewards program or punch card. I was told that this is in the works, but as of the last time I ate at Chipotle (last week sometime), I didn't see any news about this. Is there any progress with that?
I also sent a follow-up email about an idea for a point system where customers can select from a menu of benefits such as free chips or guacamole. I never got a response on that.
I wanted to commend you on a small detail. I've always been annoyed that the lemon slice tub by the drinks didn't have tongs. There was always a plastic fork in there, but it wasn't effective and people would always just end up putting their hands in there. I thought about writing to suggest tongs, but before I even got the chance, they magically appeared. I now feel much better about the sanitation of my lemon slices.
Chipotle, you still have the best barbacoa tacos ever. I love you! Ole'!
Chipotle's Delightful Reply: